At Sally Stately, we take immense pride in delivering India’s finest handcrafted indo western and sophisticated formal wear right to your doorstep. Understanding the importance of timely delivery, we’ve developed this shipping policy to keep you fully informed about the status of your order at every step until it reaches you.
As an Indian brand that celebrates traditional craftsmanship, we ship pan-India through our trusted logistics partners, [DELIVERY PARTNERS’ NAME]. For our global patrons, we offer international shipping via International shipping pioneers, bringing a piece of Indian heritage worldwide.
Key Details:
- Domestic Orders: Typically delivered within 3-7 working days
- International Orders: 7-15 working days (customs clearance may add 2-3 days)
- Remote Areas: Some locations in Northeast India, Jammu & Kashmir may experience 2-3 day delays.
Each order is handled with the utmost care to maintain its originality. Once you place an order for an item at Sally, the following behind-the-scenes process comes into play;
- Our team carefully reviews your order details and retrieves your ordered item from stock.
- After thoroughly checking the item to ensure it is the correct size and free from defects, it is carefully packed within 24-48 hours of order confirmation.
- Then it is shipped and dispatched to your nearest warehouse.
- Your order is dispatched to the nearest warehouse. You will receive a notification with tracking details via SMS, email, or WhatsApp.
You can track your package in real-time using the link provided in your shipping confirmation!
We believe in fair pricing; therefore, we charge a reasonable shipping fee for your ordered item. Our shipping charges go as follows;
✔ Free Shipping on all domestic orders above ₹2,499
✔ Flat ₹99 shipping for orders below ₹2,499
✔ International Shipping charges are calculated at checkout, which generally varies from one destination to another.
Note: Cash on Delivery (COD) available with a nominal ₹30 charge for order security
After dispatch of your item, you will get updates at every step.
- Receive SMS/email updates at every milestone
- Track via our website or courier portal
- Standard delivery between 9 AM – 7 PM
What if you’re not at home?
In case you are not available at home during your selected time window for delivery, no worries, you can opt for the following options:
- Safe drop (leave at door)
- Rescheduling of Delivery
- Pickup from the nearest hub
For International Customers:
- Customs duties are the buyer’s responsibility (varies by country)
- Please check your country’s textile import regulations
General Instructions For All Orders:
Some general shipping/delivery instructions for customers to ensure hassle-free receiving of your ordered item from Sally. Those are;
- 2 delivery attempts will be made
- Unclaimed orders will be returned and refunded (minus shipping fees)
We always strive for a smooth, hassle-free, and timely delivery. To ensure a smoother and time-bound delivery, we offer;
? 24/7 order tracking access
? Dedicated support team for shipping queries
? Quality guarantee on all delivered products